First and foremost: we listen. To your challenges, what matters to you, and what you're trying to achieve.
If you're implementing (or operating) an ERP system — whether as an end-user or service provider — you're facing challenges. That's just the reality of it.
With over 50+ implementations behind us, we can help you work through them. First, we need to listen, investigate, and observe. Then we solution. Because every implementation is unique, and it's planning and execution has to fit your company — your culture, your people, your business goals.
Some areas that we have successfully helped our clients in the past:
- Organizational growth: Evaluation, redesign and optimization of organizational structures, internal SOPs, tools and company policies with the goal of achieving operational efficiency and optimal margin, while the company is experiencing/expecting significant growth.
- Service Delivery Excellence: Evaluation, development and improvement quality of service delivery, by establishing a repeatable delivery process, detailing performance metrics, quality standards, processes for project evaluation and correction, risk and liability management, escalation mitigation, and enforcing tools and policies to achieve strict project governance and control.
- Project audits: With 35 years of combined experience and 50+ ERP implementations under our belt, we know what can go wrong. A project audit is comprised of analysis of project key success factors: project processes, implementation methodology, governance model, tools, roles and common risks and pitfalls. We evaluate these against best-practices and your unique implementation characteristics and provide recommendations and action plan on how to improve your project success probability.
- Project Management Office: Building and/or operating the Project Management Office, in regard to project governance, quality of standards, deliverables, project control, liability and risk mitigation, and team roles and responsibilities.
- Project Scoping & Staffing: Defining scope, timelines, and team structure based on business objectives, then assembling the right team to execute.
- Implementation Methodologies: Designing, building, documenting, training, and executing implementation methodologies for ERP and CRM systems.
- Career Management: Designing, developing, training, and implementing career programs within professional services organizations, that allow resources to manage their own career paths while helping companies lower people management costs.
- Proposal Management: Leading the full lifecycle of RFP/RFI responses, from strategy through submission, while managing all communications with the issuing organization.